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Privacy Policy

Privacy Notice

Last updated: November 2025

Welcome to Corbin & Co Estate & Letting Agents.
We respect your privacy and are committed to protecting your personal data. This notice explains how we collect, use, and safeguard your information in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Data Controller:
Kougar Services Ltd T/A Corbin & Co Estate & Letting Agents
1567–1569 Wimborne Road, Bournemouth, BH10 7BB
Email: sales@corbinandco.com
ICO Registration Number: Z973621X

We provide residential sales, lettings, and related property services across Bournemouth and the surrounding area.

2. The Information We Collect

We collect and process the following types of personal data when you interact with us:

  • Identity & Contact Details: name, address, phone number, email.

  • Property Information: property details, preferences, and transaction data.

  • Financial/Employment Data: for referencing, mortgages, or right-to-rent checks.

  • Communication Data: records of enquiries, viewings, and correspondence.

  • Technical Data: IP address, browser type, and site usage information (for analytics).

We do not collect sensitive (“special category”) data unless required by law and with your explicit consent.

3. How We Use Your Information

We process your personal data to:

  • Deliver estate agency and letting services.

  • Arrange valuations, viewings, and property transactions.

  • Carry out right-to-rent and anti-money laundering checks.

  • Communicate with you about properties or your enquiry.

  • Send property alerts and marketing emails (only if you have opted in).

  • Meet legal, regulatory, and financial obligations.

4. Our Legal Bases for Processing

Purpose

Lawful Basis

To provide property services and manage your transactions

Contractual necessity

To perform identity, referencing, or AML checks

Legal obligation

To improve our services and internal administration

Legitimate interests

To send you property alerts or marketing emails

Consent (opt-in)

To retain records for accounting or compliance

Legal obligation

You can withdraw consent for marketing at any time by clicking “unsubscribe” in our emails or by contacting sales@corbinandco.com.

5. Sharing Your Information

We may share data with trusted partners and service providers, including:

  • Property portals: e.g. Rightmove, OnTheMarket.

  • Professional advisors: solicitors, surveyors, financial advisors, EPC providers.

  • Referencing & compliance agencies: for tenancy and AML checks.

  • Deposit protection & regulatory bodies: where required by law.

  • IT & software providers: who securely host our systems on UK-based Google Cloud Platform (GCP) servers.

All third parties are required to keep your data secure and to use it only for the purpose of providing their service to us.
We do not transfer personal data outside the UK.

6. Data Retention

We only retain your information for as long as necessary:

Data Type

Retention Period

Sales files

6 years (Ombudsman requirement)

Lettings files

7 years (for tax and compliance)

Anti-money laundering records

5 years (after transaction completion)

Marketing data

Until consent is withdrawn or after 6 years of inactivity

Once these periods expire, your data is securely deleted or anonymised.

7. Your Rights

You have the right to:

  • Access your personal data.

  • Rectify inaccurate or incomplete information.

  • Erase your data (where no longer needed).

  • Restrict processing in certain circumstances.

  • Object to certain uses (e.g. marketing).

  • Port your data to another provider.

  • Withdraw consent for marketing at any time.

To exercise your rights, contact us at sales@corbinandco.com.

8. Data Security

We use secure servers, encryption, restricted access, and firewalls to protect your personal data from loss, misuse, or unauthorised access.
All staff handling personal data receive regular data protection training.

9. Cookies & Website Analytics

Our website uses cookies to improve functionality and measure performance.
Essential cookies help the site work properly. Non-essential cookies (for analytics) are used only with your consent.  You can manage or disable cookies via your browser settings or our cookie banner.

10. Links to Other Websites

Our website may contain links to third-party sites. We are not responsible for their privacy practices and encourage you to review their policies before sharing personal information.

 

11. Complaints

If you have any concerns about how we handle your data, please contact us first at sales@corbinandco.com.  If you are not satisfied, you have the right to lodge a complaint with:

Information Commissioner’s Office (ICO)
Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Tel: 0303 123 1113
Website: www.ico.org.uk

12. Updates to This Notice

We may update this notice occasionally to reflect changes in our practices or legal obligations.
The latest version will always be available on our website.

 

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